Our Polices
To ensure a smooth and efficient experience for all our clients, please review our policies carefully.
Appointment Deposits
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All appointments require a 50% deposit at the time of booking. This deposit secures your appointment and is applied toward your service.
Cancellation and Rescheduling
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If you cancel your appointment within 8 hours of the scheduled time, your deposit will be forfeited.
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If you reschedule your appointment within 8 hours of the scheduled time, your deposit will be transferable to the new appointment. However, if you reschedule and then cancel the new appointment, the deposit will be forfeited.
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You can reschedule twice before a new deposit is required if done within the 8 hours.*
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Reschedules need to be made within 3 weeks from the original appointment date. *
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*Only applies to reschedules made within the 8 hours.
Lateness Policy
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For appointments lasting 30 minutes, there is a 10-minute grace period. Please arrive on time to ensure you receive your full treatment.
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For longer appointments with multiple services, if you are late, the appointment will be adjusted, and not all services may be completed.
No Call/No Show Policy
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If you do not show up for your appointment and fail to notify us, your deposit will be forfeited.
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After 2 no call/no shows, full payment is required in advance for future bookings.