Privacy Polices

Privacy Policy for Serene Sugaring

 

Effective Date: October 26th 2024

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At Serene Sugaring, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website [https://www.serenesugaring.com/] or use our services. It also explains your rights under data protection laws, including the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy regulations.

 

WHAT IS PERSONAL DATA?

The term “personal data” refers to any information about an identified physical person directly or indirectly identified.

What personal data do we collect and when do we collect it?

We extract information about you in diverse ways depending on how you communicate with us and our products and services, via our websites, booking app, media channels, online and mobile applications, advertisements, and selected stores.

The following provides examples of the type of personal data that we collect from you and how we use that information.

 

1. Information We Collect

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We may collect the following types of personal information from you:

• Identifiers: Name, email address, phone number, and (if provided) home address.

• Payment Information: While we do not store full credit card details, our third-party payment processor, PocketSuite, collects payment information, and we can view the last four digits of your card number.

• Health Information: We collect health history and medical information, such as allergies, pregnancy status, and medications, to provide appropriate services.

• Online Activity: Information collected automatically from website interactions, such as IP addresses, device type, browser type, and cookie data.

 

2. How We Use Your Information

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We use the personal information we collect for the following purposes:

• Service Delivery: To process your appointments and transactions, and provide personalized sugaring services.

• Communication: To send confirmation emails, appointment reminders, and updates about our services.

• Health and Safety: To ensure your safety during treatments, based on the medical information you provide.

• Improving Our Services: To enhance your experience by analyzing data on service usage and customer preferences.

• Legal Obligations: To comply with any applicable legal or regulatory requirements.

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3. Your Rights Under the CCPA and Other U.S. Data Privacy Laws

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If you are a resident of California or another U.S. state with relevant privacy laws, you may have the following rights:

• Right to Know: You may request information on the personal data we collect, use, and disclose.

• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions (e.g., legal compliance).

• Right to Opt-Out of Sale: We do not sell your personal information; however, if that changes, you would have the right to opt-out.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

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To exercise any of these rights, please contact us at Serenesugaring@gmail.com.

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4. Sharing Your Information

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We do not sell your personal information. We may share it with trusted third parties, including:

• Payment Processors: PocketSuite for handling payments and storing card information.

• Service Providers: Web hosting, booking, and customer support services.

• Legal Compliance: To comply with legal obligations or respond to valid legal requests from law enforcement or regulators.

 

5. Data Retention and Security

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We retain your personal information for as long as necessary to provide services to you and comply with legal obligations. We use reasonable security measures to protect your data, but please note that no method of transmission over the internet is 100% secure.

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6. Cookies and Tracking Technologies

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We use cookies and similar technologies to improve your experience on our website. You can control cookie preferences in your browser settings, although this may impact your use of certain features.

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COOKIES AND  SIMILAR  TRACKING TECHNOLOGIES

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We employ a number of technologies such as cookies, web beacons, clear GIFs, pixels, internet tags, and browser/weblogs to gather information when you visit or interact with our websites, mobile apps, and email communications. We use this information for a variety of reasons, such as to make our websites work effectively, to make a user’s experience more productive, to measure how visitors interact with our websites, and for advertising purposes.

Cookies are small text files that are placed on your computer or mobile device by the websites you visit. Cookies can either be “persistent cookies” or “session cookies.” Persistent cookies allow websites to remember your information and settings when you return to the website or interact with our services repeatedly. Persistent cookies stay on your browser until you delete them, or they expire. Session cookies only last for as long as your session and are erased when you close your browser.

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WHY DO WE USE COOKIES?

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• Necessity and Functionality: Some technologies are needed for the operation of our website. This includes cookies that activate basic functions such as page navigation and access to secure areas of the website. Our website cannot function effectively without cookies, hence it is always active. Please note that although you have the option to set your browser to block cookies, by doing so, you might not have access to the full capabilities of our website.

• Analytics: Analytics technologies are mainly used to improve our products, services, and user experiences, including the operation and design of our website. Analytics can either be conducted by us or one of our service providers. Some tracking is used to collate information about your mode of usage of our website, such as the pages you visit, how often you visit them, and the location where you are visiting from. If you do not allow us to use analytics cookies and technologies, it would be difficult to track our performance and improve our services.

• Advertising: Advertising tracking technology, such as behavioral advertising cookies, may be set by us, or by our affiliate companies. The technology is used to deliver advertisements that may be relevant to you, to limit the number of times you see an advertisement, to help measure the effectiveness of advertising campaigns, or to understand your behavior after you view an advertisement.

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NOTE THAT: You can set your browser to refuse some or all cookies or to indicate when a cookie is being sent to your computer. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. You can also set your browser to delete cookies every time you finish browsing. For more information about how to manage browser cookies, please follow the instructions provided by your browser.​

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