TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR SERENE SUGARING

Effective Date: October 26th, 2024

OVERVIEW

This website is operated by Serene Sugaring. Throughout the site, the terms “we”, “us” and “our” refer to Serene Sugaring. Serene Sugaring offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or booking our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to this website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

OUR SERVICES

Serene Sugaring offers professional hair removal and skin treatments, including:

Brazilian, Bikini, Brazilian & Underarm
Lip, Chin, Sideburns, Cheeks, Full Face
High Frequency, Deluxe Extractions, Underarm Detox
Sugar Rush Recovery, Vajacial Treatment
Chest, Nipples, Underarms, Stomach, Inner Thighs
Lower Back, Full Butt, Full Back, Full Legs, Half Legs
Full Arms, Half Arms

BOOKING, DEPOSITS AND PAYMENTS

Deposits: A deposit is required to confirm your appointment. Deposits are refundable if you cancel your appointment at least 8 hours before the scheduled time.
Payment Processing: Payments are processed securely through PocketSuite. We accept major credit cards and do not store full card details, only the last four digits.
Refunds: Refunds for services are available within 14 days of the appointment if you are dissatisfied, and refunds for products are available within 30 days of purchase.

CANCELLATIONS AND NO-SHOW POLICY

Cancellations must be made at least 8 hours before your appointment to receive a refund of your deposit.
Late cancellations or no-shows may result in the forfeiture of your deposit.

CLIENT OBLIGATIONS

Medical Information: Clients must disclose relevant health information, including allergies, medications, and pregnancy status, prior to treatment. Failure to do so may result in cancellation or modification of the service.
Age Restrictions: You must be at least 18 years old to use our services. For minors, parental consent is required.

COMPLIANCE WITH UNITED PRIVACY LAWS

We comply with federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and Pennsylvania’s data protection laws. We ensure that your personal information is processed in accordance with these regulations.

PERMITTED AGE OF USE OF OUR SITE

By agreeing to these Terms and Conditions, you represent the following:

That you are at least the age of majority in your state or province of residence and have the power to enter into a binding contract with us, and you are not barred from doing so under any applicable laws.

You are 13 years or older, and you have your parent's or guardian’s consent to the Agreement.

You are the age of majority in your state or province of residence, and you have given us your express consent to allow any of your minor dependents to use this site.

Please NOTE that this website is not intended for children under the age of 13, and no person under the age of 13 may use the website. If you use this website, you are affirming that you are at least 13 years old.

We would not be liable if a minor misrepresents facts to us about their ages.

Accordingly, we would not be liable for undue influence over such a minor in such cases in such instances.

ACCEPTABLE TERMS OF USE

As a user of this site, you agree to be bound by the following acceptable terms of use:

To use our site legally and not for any illegal purpose
To not use our products for any illegal or unauthorized purpose
In using this site, not to violate any laws in your jurisdiction (including but not limited to copyright laws).
To break the intellectual property rights of the site owners or any third party to this site.
To act in a way that could be termed fraudulent.
To not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of the above Terms will result in an immediate termination of your Services.

MODIFICATIONS TO THE SERVICE AND PRICES

We may change the prices for our services periodically, and we reserve the right to do this without notice to the site users.

We reserve the right at any time to modify or discontinue the Services we offer to you (or any part or content thereof) with due notice via communication to your provided email or phone number.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Suppose you choose to use any of the optional tools offered through this site. In that case, it is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or Services of third parties

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: PRIVACY POLICY

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL SERENE SUGARING, ITS SUPPLIERS, PARENTS, SUBSIDIARIES, REPRESENTATIVES, AFFILIATES, OR AGENTS BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS APPLIES REGARDLESS OF HOW DAMAGES ARE CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM:

(1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITE;

(2) THE USE OF, OR THE INABILITY TO USE, ITEMS PURCHASED ON THE WEBSITE;

(3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Serene Sugaring, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from and against any and all liability, losses, claims, demands, disputes, damages, or cost of any kind, including without limitation, to reasonable attorneys’ fees and cost of litigation resulting from or in any way related to :

Your use of the website.
Information you submit or upload on the website
Privacy, tort, or other claims
Your breach of these Terms of Service
Violating the rights of the third-party rights users.

SEVERABILITY

Suppose any provision of these Terms of Service is determined to be unlawful, void, or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties, especially as regards to the protection of intellectual property and license, indemnification, disclaimer regarding the information provided on the website, disclaimer of warranties concerning the use of the website, limitation on Serene Sugaring’s liability, and class action waiver incurred before the termination date shall survive the termination of this agreement for all purposes.

Generally, these Terms of Service remain effective and binding except if either of the parties terminates it.

You may choose to terminate these Terms of Service at any time, and this can be effected by sending us a notice via email stating your intention to cease being a party to this contract; alternatively, you can simply stop using our website.

You agree that Serene Sugaring, in its sole discretion, and at any time, can terminate or suspend its operation of the Website or your use of the Website, without prior notice to you, for any reason that Serene Sugaring, in its sole discretion, deems appropriate. You further agree that Serene Sugaring will not be liable to you or to any third party for the consequences of such termination or suspension.

ENTIRE AGREEMENT

If we fail to exercise or enforce any right or provision of these Terms of Service it shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Pennsylvania, United States.

DISPUTE RESOLUTION MECHANISMS

For any dispute, claim, or controversy regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Pennsylvania as if the Terms and Conditions were a contract wholly entered into and entirely performed within Pennsylvania.

ANY DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE SITE, THESE SITE TERMS, AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS OF Serene Sugaring OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE THE PARTIES HERETO SHALL USE THEIR BEST EFFORTS TO SETTLE THE DISPUTE, CLAIM, QUESTION, OR DISAGREEMENT. TO THIS EFFECT, THEY SHALL CONSULT AND NEGOTIATE WITH EACH OTHER IN GOOD FAITH AND, RECOGNIZING THEIR MUTUAL INTERESTS, ATTEMPT TO REACH A JUST AND EQUITABLE SOLUTION SATISFACTORY TO BOTH PARTIES. IF THEY DO NOT REACH SUCH A SOLUTION WITHIN A PERIOD OF 60 DAYS, THEN, UPON NOTICE BY EITHER PARTY TO THE OTHER, ALL DISPUTES, CLAIMS, QUESTIONS, OR DIFFERENCES SHALL BE FINALLY SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH THE PROVISIONS OF ITS COMMERCIAL ARBITRATION RULES.

THE CLAIM SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN Pennsylvania, AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the preceding, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners, or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction, and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

CHANGES TO TERMS OF SERVICE/TERMS AND CONDITIONS

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ASSIGNMENT

We may assign, transfer, or subcontract any of our rights or obligations under these Terms of Service to any third party at our discretion. Any representations, warranties, and indemnification obligations you make or undertake will survive cancellation or termination of your account or relationship with us.

These Terms of Service supersede any other terms previously published by us and any other representations or statements made from us to you, whether oral, written, or otherwise. No delay by us in exercising any right or remedy under these Terms of Service shall operate as a waiver of that right or remedy or affect our ability to exercise that right or remedy subsequently. We must agree to any waiver in writing.

Nothing contained in these Terms of Service shall be construed as creating any agency, partnership, or other forms of joint enterprise between you and us.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to our contact information posted below:

1641 West Girard Ave

Philadelphia, PA 19130

Located in Amara Salon Suites

267-571-9592

Serenesugaring@gmail.com

TERMS AND CONDITIONS